FREQUENTLY ASKED QUESTIONS
NEED HELP?
For any questions or concerns, contact us by email at support@batci-atelier.com. We are available from Monday to Friday, 9 AM to 6 PM, and will respond to your inquiry as soon as possible.
PRODUCT INFORMATION
1. 1. What is Batçi Hair Filler Cream?
Batçi Hair Filler Cream is a 100% natural solution designed to instantly conceal thinning or sparse hair, giving you the appearance of fuller, denser hair. With ingredients like Amla and Melaleuca oil, it works without irritation and provides a long-lasting effect.
2. 2. How does Batçi Hair Filler Cream work?
The innovative formula works by tinting your scalp, covering thinning areas, and adding volume to your hair. It gives an instant, natural density effect that lasts for several days.
3. 3. Can I use Batçi Hair Filler Cream on all hair types?
Yes, Batçi is suitable for most hair types, including black, brown, gray, and dark blonde. However, it may not be effective for very light blonde or very fine hair.
4. 4. How long does the effect last?
The results typically last between 7 to 15 days, depending on your skin type and daily activities. It is recommended to reapply every week or two for the best effect.
5. 5. Is Batçi Hair Filler Cream safe to use?
Yes, the formula is made from natural ingredients and is safe for use on your scalp and hair. It’s gentle and does not cause irritation.
WARRANTY
1. 1. Does Batçi Hair Filler Cream come with a warranty?
While our product does not come with a traditional warranty, we guarantee your satisfaction. If you are not happy with your purchase, we offer a 30-day money-back guarantee.
2. 2. What should I do if the product is damaged or defective?
If you receive a damaged or defective product, please contact our customer service team immediately at support@batci-atelier.com. We will arrange for a replacement or refund.
3. 3. How can I contact customer service for support?
You can reach our customer service team by email at support@batci-atelier.com or via our contact page on the website. We are here to help with any questions or concerns.
SHIPPING & RETURNS
1. 1. Do you offer free shipping?
Yes! We offer free shipping on all orders.
2. 2. How long does it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary by location, but generally, you should expect delivery within 3-7 business days for domestic orders.
3. 3. Can I return the product if I’m not satisfied?
We want you to love your Batçi Hair Filler Cream. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund. Please ensure the product is unused and in its original packaging.
4. 4. How do I return an item?
To return a product, simply contact our customer service team at support@batci-atelier.com, and we will guide you through the process.